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Here's how you can make the most of the Customer Care App

Report a problem
Report a problem or log a query and then track how your Ticket is being handled and whether it has been resolved.

You will automatically be notified when it has been resolved and you can rate our performance.

View your Account
View your Municipal Account for the last 12 months. Log a query if you are not happy with any of your statements.

Track your query and you will automatically be notified when it has been resolved.

Track your Consumption
Track your Water and Electricity Consumption and Meter Readings for the last 12 months. View photos of your meter readings and log a query if you are not happy with any of your Meter Readings.

Track your query and you will automatically be notified when it has been resolved.

Compare your consumption to your neighbourhood average.

Submit Meter Readings
Submit your own Water and Electricity Meter Readings directly to the Municipality. The App keeps a record of all your meter readings along with photos of each reading.

Update Account Details
Update your contact details, physical address and billing address.

Contact Ward Councillors
Report a problem directly to your Ward Councillor and then track how your Ticket is being handled and whether it has been resolved.

You will automatically be notified when it has been resolved and you can rate our performance.

Property Values
View your Property Value as well the history of your Valuations. You can object to your Property Value if you disagree with it and track the progress of your objection.

Notifications & Events
Receive an automatic notification whenever the Municipality publishes any News, Important Notices or notifications of Upcoming Events.

You can choose whether you want to receive these notifications or not.

Monitor Our Performance
Track how we're doing. You can view a high-level report of how quickly we resolve Tickets and what feedback we have received from customers.

Request Services
Request services like Suction Tankers directly from the App and then track how your request is being processed.

... and more
In an effort to boost Local Economic Development and Tourism we have set up a quick and easy way for you to register on our Unemployment, SMME, Farmer`s, Tourism and Partner databases.
Kouga Customer Care App